General terms and conditions
1. Scope of application
These General Terms and Conditions apply to all legal relationships between the HOTEL DANIELA and the HOTEL CHESA VALESE and the GUEST or the travel agency.
2. Conclusion of contract
A contract between the GUEST and the HOTEL DANIELA and HOTEL CHESA VALESE is concluded upon receipt of the written, telephone, electronic or personal booking and delivery of the booking confirmation. These general terms and conditions form an integral part of this contract. Communications by e-mail are deemed to have been made in writing.
3. Booking conditions
For all bookings, including those made via the Internet or online portals, valid credit card details must be provided as a guarantee.
If these conditions are not met, the HOTEL DANIELA or the HOTEL CHESA VALESE may cancel the booking without notice.
Clause 4 below applies with regard to cancellation costs.
4. Cancellations and rebookings
4.1 General conditions
Cancellations or rebookings are only valid if they are sent in writing to the booked hotel, HOTEL DANIELA or CHESA VALESE and are confirmed in writing by the respective hotel. The following deadlines apply:
• Changes/cancellations 7 days before arrival are free of charge
• Exceptions are possible by written agreement
4.1.1 Deposits Deposits already paid will be refunded in the form of vouchers for direct bookers.
4.1.2 Separate arrangements (e.g. for group bookings) may be agreed, but must be made in writing.
4.2 Cancellation date and insurance
The date on which the written declaration is received by the booking office is decisive for calculating the cancellation date.
In cases of hardship, the cancellation costs may be covered by cancellation insurance, provided that the GUEST has taken out such insurance.
4.3 Provision of a replacement person
If the booked arrangement cannot be commenced, the HOTEL DANIELA and the HOTEL CHESA VALESE will accept a replacement person who will take over the existing booking under the same conditions. The replacement person must be notified to HOTEL DANIELA or HOTEL CHESA VALESE in good time (prior to arrival). The original GUEST remains the contractual partner and is liable.
4.4 Cancellation in the event of force majeure
In the event of force majeure such as political unrest, strikes, disasters, road and rail closures, etc., the HOTEL DANIELA or the HOTEL CHESA VALESE may also cancel at short notice for safety reasons. If it is a direct booking and was booked directly via our website, the direct booking GUEST will be refunded the amount paid in the form of a voucher. However, if the GUEST has booked via a travel agency or an online portal outside of our website www.sisterszermatt.ch, the GUEST should only claim on their travel cancellation insurance.
In any case, we strongly recommend that the GUEST takes out travel cancellation insurance so that the GUEST is covered in such a case. The hotel accepts no liability in the event of force majeure or unreachability of the village of Zermatt.
4.5 Disruptions and operating restrictions
Disruptions such as noise and/or operating restrictions do not entitle the guest to any compensation or refund.
4.6 ‘Non-refundable rates’ / ‘cash prepaid rate’ / ‘non-refundable rates’
If the GUEST has chosen this special type of room reservation, the booking is only final once we have received full payment. These reservations are non-refundable under any circumstances.
5. Price changes
HOTEL DANIELA and HOTEL CHESA VALESE may change the advertised prices in the following cases:
– clearly explainable printing or typing errors
– changes in exchange rates (converted according to the daily exchange rate of the HOTEL DANIELA)
– newly introduced or increased government taxes (e.g. VAT, visitor’s tax, etc.)
If the prices for the booked service change after conclusion of the contract (for reasons other than those mentioned above), this is irrelevant for the concluded contract, regardless of the direction in which the price development has taken place.
6. Liability for damages and liability
The HOTEL DANIELA or HOTEL CHESA VALESE is only liable for damages in cases of intent or gross negligence. Liability for items brought into the hotel is excluded to the extent permitted by law.
Claims must be made in writing to the HOTEL DANIELA or HOTEL CHESA VALESE immediately, at the latest 3 days after departure; otherwise the claims are deemed to have been forfeited.
7. Use of the hotel room
The hotel room must be used and treated with the utmost care by the GUEST. It may only be used or occupied by the number of persons (including children) specified in the contract. The GUEST is not permitted to allow third parties to use rented hotel rooms at the HOTEL DANIELA or HOTEL CHESA VALESE.
The GUEST is liable for any damage, unless he can prove that this was caused through no fault of his own (or that of co-users). Damage must be reported to the hotel immediately.
8. Room check-in and check-out
Unless expressly agreed otherwise between the contracting parties, the earliest room check-in is possible from 14:00 on the day of arrival and the latest room check-out is possible until 11:00 on the day of departure.
9. Data protection
The HOTEL DANIELA or HOTEL CHESA VALESE undertakes to comply with the applicable data protection legislation when handling and processing all customer data and customer usage data. Customer data will only be used to maximise operational safety or in the interests of sales promotion, product design, crime prevention, collection of key economic data and statistics and invoicing.
The GUEST hereby recognises and agrees that the HOTEL DANIELA or HOTEL CHESA VALESE is entitled, in cases of joint provision of services in cooperation with third parties, to make customer data accessible to the third parties concerned to the extent that this is necessary in the interest of providing the services. Otherwise, the disclosure of customer data to third parties is only permitted with the express consent of the customer. An exception only applies if the HOTEL DANIELA or HOTEL CHESA VALESE is legally obliged to pass on personal data to third parties.
10. Transfer
Until 20:00 on the day of arrival, our guests are picked up at Zermatt railway station or taxi rank in Zermatt and taken to the hotel by the hotel’s own electric taxi. Guests will also be driven back to the hotel on the day of departure.
11. Applicable law and place of jurisdiction
All contracts concluded with the HOTEL DANIELA or HOTEL CHESA VALESE under these GTC are governed exclusively by Swiss law. The exclusive place of jurisdiction for any disputes arising from such contracts is Visp.